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Right choice for New Car Service

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The truth of the matter is that you have the choice of where your vehicle is serviced, maintained and repaired, at competitive prices

Thinking of snapping up a bargain at the end of year car sales or simply want a service for your new car? Here is some sound advice from Gordonvale Automotive in Gordonvale.
  

Purchasing a new car is one of the most comprehensive investments people generally make, so you want to find a way to ensure its proper care. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.
  

There are a few other things to consider, such as who is the best choice to service your car.

You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.
   

The truth of the matter is that you have the choice of the workshop to service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee

You cannot be forced to take the vehicle back to the dealer it was purchased from for service or repairs. Provided the work is performed to the manfufacturers specifications by a properly skilled person and uses respectable quality parts and fluids, the warranty stands. You have the right to choose who services your car.

With Repco Authorised Service you can tick all the boxes. Every Gordonvale Automotive mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Gordonvale Automotive mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.

Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Gordonvale Automotive will also only ever use fluids and lubricants that meet the specifications of the vehicle manufacturer.
  

If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end

Make sure you are aware of the distinction between statutory, manufacturer and extended warranties to ensure you make the right choice when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be superseded by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).

A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision. 

So be vigilant for new car dealers who try to work in “express” or “extended” warranties, often for free, when you buy a new car. Most of the time these ‘add-on’ warranties may include quite distinct restrictions or provisions, and can be written in confusing or unclear language. Many times these transactions provide a small amount, if any additional benefits which exceed the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with a specific car dealer.

Such transactions are very unlikely to highlight the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes a potential increase in distance travelled to get your car serviced or greater waiting times due to fewer available service locations or mechanics.

 

Check out our frequently asked questions below for more information on New Car Service and warranties. If you need to know more, the AAAA website and ACCC website have some great information too.
  



  

Specialist Car Services